Every year Bank Leaders and Business Owners reflect upon their financial results and consider their strategy to improve upon these results the following year. This consideration is more important than ever as we emerge from the most challenging business conditions we have ever experienced.
In developing your Bank or Business’ strategic growth plan for next year, which of the following two scenarios typically represents your process:
Now let me ask which scenario sounds more appealing when seeking greater commitment from your staff?
Which scenario represents a more collaborative culture that also focuses on individual success rather than just the Bank or Business?
Culture Eats Strategy For Breakfast – Peter Drucker
Without an engaging culture, it will be difficult for any organization to successfully achieve its strategic growth objectives year after year. We cannot simply expect our people “to do their job” and motivate them only with financial rewards.
As a Bank Leader for over 25 years, my annual strategic planning process always started with my team. Rather than relying on a select few to be responsible for developing the growth strategy for the business, I preferred to engage everyone to create a G.R.E.A.T. growth strategy.
Every year (or perhaps even twice a year) gather your team, your branch, your department (or perhaps even ALL your staff) for a GREAT Growth Strategy Review. Invert your strategic planning process from “Senior Management Down” to “Team Up”.
The SWOT Analysis is a staple of most Bank (or Business) plans …. and if it isn’t, then it certainly should be. It provides a great collective overview of your team’s understanding of your Bank’s Strengths & Weaknesses (internal and controllable) and your local Market Opportunities & Threats (external and uncontrollable).
The key to developing a robust view of your Bank’s SWOT is to create / discuss it with a group.
Asking individual business development officers to develop their own SWOT is absolutely pointless. It is simply one person’s perspective and is generally infused with one person’s bias and limiting beliefs.
Facilitate an environment that enables your team to confidently and honestly share their views. This is a GREAT opportunity for your team to share their thoughts, concerns and ideas. Ask questions. Challenge ideas. Get specific. Park disagreements. The healthier the discussion, the more dynamic and engaging your strategy will be.
All the great intel from your SWOT analysis should now flow into your WHY, WHAT & HOW. Continue the collaboration and leverage the SWOT to collectively answer these questions:
The third step in the collaborative strategic planning process is critical to gaining greater engagement and commitment.
Your team will now filter all the great discussions from the first two steps into their own personal activity PLAN.
The Key To Strategic Success Is To Take Massive, Determined Action – Tony Robbins
I strongly recommend that this step is completed and agreed in collaboration between the Leader and Team Member.
Of course Team Members can discuss and share their Activity PLANs (as appropriate) with each other to gain more ideas and clarity, but ultimately this Activity PLAN will be reviewed each month between the Leader and Team Member for coaching and guidance purposes.
PERFORMANCE – List your specific Bank and Personal Goals (WHY & WHAT)
LEARNINGS – Identify at least 3 training/support needs that you need assistance with (HOW & WHY NOT)
ACTIVITIES – Identify at least 4 key business development activities you will commit to in order to achieve your Bank & Personal Goals (HOW)
NEXT MONTH – Review your pipeline and next month’s goals to further clarify support needs and activity focus (HOW & WHY NOT)
Once agreed, the PLAN will be updated each month with actual performance and activity results, then reviewed in a formal monthly meeting with your Leader. The purpose of the monthly PLAN review is for the Leader to provide encouragement and guidance to help each staff member achieve their Bank AND personal goals.
GREATer strategic commitment can ONLY be achieved when Senior Management / Leaders collaborate with their teams to review their goals, opportunities and challenges. Stop wasting your time only discussing and negotiating your strategic priorities with your Senior Management (and Board) colleagues
This “Team Up” approach (as opposed to the Senior Management Down approach) will make everyone at your Bank feel like they were heard and not “dictated” too. It will make everyone feel like they had a say in the strategic direction of the Bank. It will make everyone feel like the Leaders truly care about them and their personal goals.
Invest time to collaborate with the people who will actually execute the strategy and achieve the results. Invest time with your team on these three simple steps. It can be done in one half/full day session or three separate sessions.
The time invested to collaborate with your team on these three steps will clearly generate greater motivation, confidence and commitment. Now that sounds like time well spent to me.
Watch my 11 minute coaching video below to learn more about how to create highly engaging and effective Growth Strategies.
Article written by Joe Micallef – Sales Strategist & Coach – Grow UP Sales. For more advice on how to collaborate with your team to create more engaging growth strategies please email firstname.lastname@example.org or visit the webpage www.growupsales.com
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